We aim to deliver a smooth and transparent experience. Please review our delivery and cancellation terms below.
If an order is canceled after the courier has arrived and the item has been inspected, the delivery fee will be charged.
In the case of an exchange, the delivery fee will be charged twice:
If an order is canceled before the courier arrives, no delivery fee will be charged.
If the customer does not respond, no delivery fee will be charged. The courier will attempt to contact the customer for up to 3 days. If there is still no response, the order will be automatically canceled.
We are committed to ensuring a fair, transparent, and seamless experience for every VÉLOR customer.
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