At VÈLOR, every piece is carefully inspected before it reaches you. We want you to be completely satisfied with your purchase.
Customers are required to inspect their order upon delivery.
If you wish to return or exchange the item, it must be handed back at the time of delivery.
Once the delivery has been completed and the item has been accepted, returns and
exchanges will not be accepted, except in cases where the item is damaged, defective, or incorrect.
To be eligible for a return or exchange:
Items that have been worn, damaged, altered, or customized cannot be returned or exchanged.
Customized or personalized VÉLOR pieces are final sale and cannot be returned or exchanged unless the item arrives damaged or has a manufacturing defect.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the item and packaging.
Approved refunds will be processed after the returned item has been inspected. Original shipping fees are non-refundable unless the item was received damaged, defective, or incorrect.
Please inspect your order carefully at the time of delivery. If you decide that you do not want the item, it must be returned to the delivery driver immediately. Once the order has been accepted and the delivery has been completed, returns or exchanges will not be accepted, except for damaged, defective, or incorrect items.
